My stay at Beausite Zermatt was overall fantastic, especially with the amazing views of the Matterhorn from my room (absolutely unbeatable!). The staff was friendly and went the extra mile to ensure my comfort, though there were some bumps with service during the shuttle pick-up (which could use more attention). The breakfast buffet was good with a variety of options, but I found the tea situation lacking (would love some improvement there!).
Rooms
10.0
I loved my room with the Matterhorn view; it was spacious and beautifully decorated. The daily treats were a wonderful touch that made it feel luxurious.
Service
8.0
Most of the staff were friendly and attentive, especially in the dining areas. However, the front desk experience felt a bit standoffish at times, which was surprising for a hotel of this caliber.
Location
10.0
The location was perfect, really close to the center and ski bus stop, making it easy to explore Zermatt. I loved the convenience of being able to walk to everything.
Dining
8.0
The breakfast buffet was excellent with a great variety, but I hope they can improve the afternoon tea selection—some things felt a bit underwhelming and bland.
Facilities
10.0
The spa facilities and the outdoor pool were a highlight of my stay, providing a serene oasis to relax after a day out. Everything was well-maintained and clean.
Drew
United States of America,
February
2025
7.0/10
My stay at Beausite Zermatt was fantastic with stunning views of the Matterhorn from my room. The staff were really friendly and attentive, making my experience good, though I did have a small hiccup with my room request not being fully met. The breakfast was one of the high points, with tons of delicious options available. I did find the dining experience a bit confusing due to the changes made by new management, but overall, I really enjoyed my time there.
Rooms
8.0
The rooms were spacious and beautifully decorated, featuring amazing views of the Matterhorn. However, I had initially requested a higher floor but ended up on the second, which was slightly disappointing.
Service
9.0
The staff were super friendly and helpful, especially at the reception. The concierge service was excellent, helping me with restaurant recommendations and activity arrangements, which really made my stay special.
Location
10.0
The location was perfect, just a short walk to the center and close to ski bus stops. It made exploring Zermatt super convenient.
Dining
7.0
While the breakfast buffet had a great variety of delicious options, the dinner experience under the new management felt a bit unorganized. The buffet setup for dinner was different and not quite what I expected, with limited options compared to years past.
Facilities
9.0
Facilities were great, including a lovely pool area. I appreciated the cleanliness and the free shuttle service to the train station, which was really convenient for getting around.
Jason
United States of America,
February
2025
5.8/10
My stay at Beausite Zermatt was amazing, especially with the unmatched views of the Matterhorn from my room. The breakfast offerings were extensive and truly good. However, I wish I had a room with a balcony initially, though the staff did quickly accommodate my request for a change. Overall, it was a nice experience that I would gladly repeat.
Rooms
10.0
I was initially assigned a room without a balcony, but an upgrade to a room with stunning Matterhorn views made my stay special. The spacious layout and cleanliness contributed to my comfort.
Service
10.0
The staff were incredibly helpful. Any request I made—like the room change—was handled with kindness and efficiency, which made my stay even more enjoyable.
Location
10.0
The hotel's location was ideal. It provided easy access to the center of Zermatt while still offering a peaceful atmosphere with impressive views.
Dining
10.0
Breakfast was a highlight with a wide variety including freshly made eggs. Dinner options were impressive too, particularly the themed barbecue night.
Facilities
10.0
I enjoyed the beautiful outdoor hot tub with views of the Matterhorn. The cleanliness and overall maintenance of the facilities were commendable.
Thomas
United States of America,
December
2024
7.4/10
My stay at Beausite Zermatt was truly nice, with stunning views of the Matterhorn from my balcony and a comfy room. The staff's hospitality was great, making me feel special. However, I was a bit disappointed with the dining options compared to past visits, as the dinner menu lacked variety. Overall, the charm of the hotel still shines through, but some areas could use improvement.
Rooms
9.0
I was quite pleased with my spacious room, which had a warm atmosphere and beautiful decor. While I didn't get a Matterhorn view, the overall comfort was undeniable, despite some minor noise from the elevator.
Service
10.0
The staff were incredibly friendly and attentive, always making sure I was comfortable and happy. Mihaly from the dining department deserves a special shout-out for his really good service.
Location
10.0
The location is perfect, just a short walk to the ski bus and the heart of Zermatt. Plus, the view from the terrace is absolutely amazing, making it a great spot for drinks.
Dining
6.0
While breakfast was excellent with a vast selection, I found the dinner menu a bit underwhelming compared to my previous stays. It lacked variety and themed dinners that used to be a highlight. The Grill was nice but not what I expected from a place like this.
Facilities
8.0
The hotel facilities were well-maintained, and I loved relaxing in the heated pool. However, I found that some amenities, like the sauna hours, didn't align well with my schedule.
Daniel
United States of America,
October
2024
5.0/10
My stay at Beausite Zermatt was truly amazing, highlighted by the amazing views of the Matterhorn and a lovely breakfast buffet that surpassed my expectations. The staff were incredibly friendly and attentive throughout my visit. However, I did encounter a minor issue with the omelette station where the chef seemed a bit dismissive during my request for customization. Overall, it was an lovely experience! 🌄🥐
Rooms
10.0
My room was spacious and beautifully decorated, featuring multiple windows that offered stunning views of the Matterhorn. The amenities were well-stocked, and I appreciated the thoughtful welcome gestures such as a personalized card and snacks.
Service
10.0
The staff's service was perfect, making me feel welcomed and attended to at all times. They went above and beyond, handling my luggage and providing helpful recommendations.
Location
10.0
The hotel's location is perfect for exploring Zermatt, with easy access to ski shops, restaurants, and the train station. Being able to see the Matterhorn right from my room was a definite plus.
Dining
9.0
Breakfast was a highlight with a wide selection of Swiss specialties. I enjoyed the live cooking station and the lavish spread overall, although the dining experience was slightly affected by the limited options at the omelette station.
Facilities
10.0
The spa facilities were fantastic, with an inviting outdoor pool that provided amazing views of the Matterhorn. I loved the indoor jacuzzis and the overall cleanliness of the premises.
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